Reveal

Reveal is a parking system that makes the abundance of parking information more manageable for drivers and residents. The system also explores how parking kiosks can be better integrated into residential neighborhoods of Pittsburgh.

Team: Laura Rodriguez, Suzanne Choi, Scott Dombkowski

My Role: Design research, Concept development, Kiosk interface design

Duration: 2 weeks

Tools: Photoshop, Illustrator, Sketch, Keynote

 
 
 

Concept Video

 

Define the problem
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 Concept Video
 
 

Parking in Pittsburgh can be challenging. Trying to find a parking spot while driving can be extremely difficult. The signs are hard to spot and require the driver to quickly decipher them.

How can the abundance of information be designed in a way that is more manageable for the driver?

 
 

Our design
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Parking experience overview

reveal_xperienceoverview.png

Kiosks for pay parking zone vs. permit parking zone

 
explainer.gif
 
 

Lighting function of kiosks

The kiosks also function as light poles at night. The functionality:
1) makes it easy for users to locate a kiosk  2) increases neighborhood safety  3) beautifies neighborhoods

 
kiosk lighting_Artboard 1.png
 
 

Using kiosk to pay for parking

  • Conversational and user-friendly instructions for parking purchase
     
  • Only relevant parking rules displayed
     
  • Streamlined process to enter license plate information
     
  • Refundable unused parking time
 
kiosk-interface-flow.gif
 
 

Using mobile app to initiate a parking session

  • Parking zone auto detection
     
  • Option to extend parking session
     
  • Pay-when-you-leave feature
park-here-demo.gif
 
 

Using mobile app to find a parking spot prior to departure

  • Find available parking zone near destination
     
  • Indicate parking availability
     
  • Provide direction to the selected parking zone
find-a-parking-demo.gif
 
 
reveal-process_Background-color.png

Process

Understanding the context
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Stakeholders & influencers

 

We listed influencers and stakeholders that could potentially be involved in the situation of street parking to get an overview of the problem space we dealt with.  

 
 
 
Stakeholders.png
 
 

Identifying problems
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Field research & contextual inquiries

 

We started with field research and contextual inquiries in Pittsburgh neighborhoods at day and night time. Three major problems emerged through research:

Drivers find it...

  1. Hard to determine parking spots availability, especially from afar 
     
  2. Difficult to decipher parking rules, especially in a moving car
     
  3. Frustrated by the paying experiences with the poorly designed kiosk interface
 
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Idea Development
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Design Criteria

design-criteria.png
 

Current user flow - how a user would find a parking spot

 

Proposed user flow

reveal_xperienceoverview.png